Returns and Refunds

1 Year Warranty

We offer free replacements for any defects up to 365 days.

Warranty Process:

1. Customer will submit a warranty application on our email support at: info@aidician.com

2. Customer will send a video of the product which shows it's defects or damages

3. We will review the video and our support team will get back to you after 1 day for further instructions

Requirements to Quality for a Return or Refund

We offer a 100% money back guarantee for 30 days upon receiving your product if it has any defects or damages.

We Issue Refunds If:

  • Your order is damaged upon receiving the product

  • Your order is defective upon receiving the product

  • Wrong product delivered

  • Wrong color or variant of the product is delivered

  • Item has not been used for 30 days or less

  • If you are unsatisfied with your order

We Do Not Issue Refunds If:

  • Your order does not arrive due to factors within your control (e.g. providing incorrect shipping address)

  • Item has been extremely used or considerable signs of usage

  • Damaged by the user (scuffs, scratches etc.)

Time Period to be Eligible for a Return or Refund

All orders have a time period of 30 days to request a return or refund.

How To Process a Return:

1. Customer will submit a return application on our email support at: info@aidician.com

2. Customer will send a video of the product and package. We will request to video parts of the product such as:

  • Functionality

  • Product quality after receiving the product

  • Packaging

3. We will review the video after 1 day to determine if the product still qualifies as new

If Return is Accepted:

  • Ship the product to our address: 1887 Whitney Mesa Dr #6879 Henderson, NV 89014

If Return is Not Accepted:

  • We will still process a full refund for you and process it in 1-2 days

Customers will be responsible for the shipping fees to return the product to our address.

How To Process a Refund:

1. Customer will submit a return application on our email support at: info@aidician.com

2. Customer will state the reason why they want a refund

3. We will determine if refund request is reasonable after 1 day of review

4. We will process a full refund for you and process it in 1-2 days

Order Cancellation

All orders can be cancelled until they are shipped.

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.